Services

Does your computer network cause added stress and anxiety for you and your company? Are you neglecting to maintain, plan and repair your network, servers and desktops? We know how frustrating computer problems can be. We can help you manage your technology investment, saving you time and money.

We don't just fix problems, we meet all your IT needs. We will work with you at every level no matter how small or large the project. When we partner with your company, we will not only take care of your day-to-day IT needs, we will provide a path so you can reap the benefits of proper planning and preventive maintenance. Stop just getting by.

Many companies don't provide as wide a range of IT services and solutions. Trinity IT Solutions managed services program utilizes the latest technology and tools available. As a client you have access to all of these resources.

SERVICE PLANS

IT support companies are often one-man shops offering break fix services. They wait until something goes wrong to come onsite and they do not offer any type of preventive maintenance to improve things or help reduce unnecessary downtime. They usually run around town working on multiple projects and are not focused on your specific needs. Our company was established with a main objective in mind, to focus on the long-term success of our clients.

If you wait until there is a problem, it is too late. That is why we offer our clients service plans that provide regular maintenance, support, planning and guidance. We will recommend the most appropriate service plan and determine how many hours of service per month you'll need to keep your network running smoothly.

Trinity IT Solutions will provide you an IT manager, dedicated to increasing the performance and stability of your company's network, servers and desktops. During the regular, scheduled office visits, your IT manager will perform a comprehensive list of services designed to limit unnecessary downtime and they will take care of any unplanned needs that come up. Your IT manager will learn your company's specific needs and business operation and will become familiar with your software and hardware. You will become accustomed to their consistent excellence in service and technical expertise.

REMOTE MANAGEMENT

Remote Management means securely monitoring all aspects of your network every minute of every day. We can monitor connectivity, disk usage, data backup, virus software, desktops, printers and more:

Ø      24x7 monitoring - someone always knows what is happening on your network

Ø      Notification when a warning or threshold has passed

Ø      Current & historical status of the network

Downtime Prevention and Failure Resolution:

Ø      Ability to project and prevent failures

Ø      Diagnose problems quicker

Ø      Faster response to a failure and less time to troubleshoot

Ø      Less end user frustration and troubleshooting

Levels of service:

1)      Monitoring only—No predetermined support responses. The status is monitored at the help desk and given in reports. This is for non-business critical applications and services.
2)  Business hour + req. authorization—If failure occurs during 8:30am - 5:30pm M-F we will call to inform your company and will not start working on the problem without authorization.
3)  Business hour + Managed Service—If failure occurs during 8:30am - 5:30pm M-F we will begin working on the resolution immediately.
4)  24x7 + Managed Service—If failure occurs (at anytime) we will begin working on the resolution immediately.

HELP DESK

Help desk provides support services over the phone where an onsite visit by an IT manager is not required. Many common issues can be resolved immediately using our remote desktop interface tool. Help desk is available between 8:00am - 5:00pm M-F giving you immediate access to qualified engineers. Help desk also monitors your network remotely, tracks all support calls, has access to historical activity reports and documents all issues and correspondence with your company.

SAME DAY RESPONSE

Our clients receive same day onsite service during business hours. This ensures that downtime will be minimized.

24/7/365

Our clients have access to our services 24x7x365. When service is required after-hours, call our phone number and leave a voicemail. We will call back to begin problem resolution process remotely.

SECURITY

Whatever the type of business you have, security is critical. We have established a three-step plan for establishing a proper security posture. Be proactive, be prepared, and take action. It is important to choose a competent security assessment firm who can identify risks and create a plan. Security may not be your core competency; choose a company that understands technology from a business perspective. We offer many security services including security audits, firewalls, server-side security, and anti-virus/spam protection. We can provide you with a security assessment customized to your specific needs. When you are ready to take action, we will assist you in identifying your risks and implement a plan to secure your IT investment.

PROJECT CONSULTING

Our highly trained team of IT experts is available for any special project or consulting relationship. No matter what the complexity or size of project, we're ready to assist you in becoming a more effective and efficient company. Each project is assigned a Project Manager in charge of design and installation of the solution as well as assisting with quotes and product procurement.

Here are a few projects we work on regularly for our clients:

Microsoft Windows 2000 Server
Microsoft Exchange Server 2000
VPN connectivity between offices and users
Firewall integration
Wireless network solutions
Cabling
And much more

Exchange 2003 HOSTING

In addition to our invaluable IT services, Trinity IT Solutions provides Microsoft Exchange 2003 in a managed service package. Pay minimal upfront costs and begin benefiting immediately. Exchange 2003 is a full featured, robust enterprise class communication server allowing your users to expand their office and external communication capabilities. Save money by eliminating hardware and maintenance costs involved in implementing a company wide email infrastructure. Predict management and operation costs. Our service is billed at a fixed price, per mailbox monthly.

Focus on your core business and leave IT up to us:

Ø      Respond quickly when something goes wrong

Ø      Happily work with your administrator

Ø      Taking care of all aspects of your domain and email hosting

Ø      Treat you as our client not just another email domain we host

Ø      Work with our friendly help desk that your familiar with

Additional Features of our Exchange 2003 offering:

Ø      Virus scanning and Spam control - never worry about viruses and spam again

Ø      Company address book

Ø      Group scheduling

Ø      Task/notes management - keep track of your busy schedule

Ø      Public Folder storage - share company contact and calendar folders

Ø      Full backup nightly

Ø      Account Administration - take care of all aspects of administration

Ø      Access types: Outlook Web Access (Internet Explorer), MAPI (Outlook 2000)

WEB HOSTING & DESIGN

Trinity IT Solutions offers high-quality web hosting and design. We understand there are many choices available to you when choosing a web design or hosting company. When you work with us you are not just another person we deal with, you are a client. We understand how important a fast, well designed website is to you. If you are considering a cheap web hosting service, you may find they are only concerned with hosting thousands of websites rather then serving your unique needs. If you have a problem, you may find that their customer service reps are not responsive or that they do not provide friendly customer service.

Reasons to choose Trinity IT Solutions for your website project:

Ø      Responding quickly when something goes wrong

Ø      Happily work with your web designer or use our in-house designer

Ø      Taking care of all aspects of your design and email hosting project

Ø      Treat you as our client not just another website we host

Ø      Work with our friendly help desk

DSL/T1/Telco

One of our latest services we offer is DSL, T1, phone systems. We can assist you in the design, installation, and implementation from start to finish for small to medium sized businesses.

REMOTE BACKUP

Most businesses are at risk every day by not backing up their computers and business critical servers daily, or worse, not at all. Very few businesses back up their critical data daily and take their backup offsite. Don't risk your company's data another day. Trinity IT Solutions experienced IT managers can design and implement an effective remote backup strategy. Configuration is easy and backups are encrypted and password protected before they are sent. Restore at anytime. Our help desk is here to help with any aspect of your remote backup service.  

Ø      Provides secure, encryption, off-site backup and protection of data 

Ø      Easy File Selection Filters mean you can easily select only your most important and crucial files 

Ø      Silent mode runs backups invisibly in the background

Ø      Incremental backups reduce backup times and bandwidth requirements up to 99%!

Ø      Comprehensive, automatic backup scheduling for "hands-free" backups